Privacy Policy
I LOVE YOUR HAIR (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from iloveyourhair.co.nz.
What information we collect
When you visit our website or place an order, we may collect the following information:
· Your name
· Billing and shipping address
· Email address
· Phone number
· Payment details (processed securely by third-party payment providers)
· Order history
· IP address and basic browsing information
We only collect information that is necessary to provide our services.
How we use your information
We use your personal information to:
· Process and fulfil your orders
· Communicate with you about your order or enquiries
· Provide customer support
· Improve our website and shopping experience
· Send marketing emails (only if you have opted in)
· Meet legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
Payment information
All payments are processed securely through trusted third-party payment providers.
We do not store or have access to your full credit card details.
Marketing communications
If you opt in to receive emails from us, we may send you updates, promotions, or product information.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
Cookies
Our website uses cookies to help improve functionality and analyse website traffic. Cookies help us understand how customers use our site so we can make improvements. You can disable cookies through your browser settings if you prefer.
Third-party services
We may share limited information with trusted third-party services that help us operate our website and fulfil orders (such as Shopify, payment processors, and delivery providers). These services are only provided with the information necessary to perform their function and are required to protect your data.
Your rights
You have the right to:
· Access the personal information we hold about you
· Request corrections to your information
· Request that your information be deleted (where legally possible)
To make a request, please contact us using the details below.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.
Terms and Conditions
These Terms & Conditions apply to your use of iloveyourhair.co.nz and any purchases made through this website. By accessing our site or placing an order, you agree to be bound by these terms.
About us
I LOVE YOUR HAIR is an online haircare store operated by the team behind Salem + Co, a professional hair salon based in Wellington New Zealand. This website is intended for retail purchases of haircare products and related items.
Products & information
We take care to ensure all product descriptions, pricing, and availability information is accurate and up to date. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without notice.
Product results may vary depending on individual hair type, condition, and usage. We recommend following manufacturer instructions and seeking professional advice if unsure. We love helping with your haircare choices, however nothing beats an in person consultation or checking in with your regular stylist.
Orders & payments
All prices are listed in New Zealand Dollars (NZD) unless stated otherwise.
Payment must be received in full before orders are processed and shipped. Payments are processed securely through third-party payment providers. We do not store or have access to your full payment details.
We reserve the right to cancel or refuse any order at our discretion, including where a product is unavailable, incorrectly priced, or suspected of misuse.
Shipping & delivery
Shipping timeframes and costs are outlined on our Shipping & Returns page. While we aim to dispatch orders promptly, delivery times may vary due to courier delays or circumstances outside our control.
We are not responsible for delays once an order has been handed to the courier.
Returns & refunds
Our returns and refunds policy is detailed on our Shipping & Returns page. Please refer to that page for eligibility, timeframes, and instructions.
Professional/wholesale purchases
Wholesale pricing or professional access (where offered) applies only to approved hair professionals and may be limited to specific products. We reserve the right to approve, refuse, or revoke professional access at any time.
Use of website
You agree not to misuse this website, including but not limited to attempting unauthorised access, transmitting harmful code, or interfering with the site’s functionality.
All content on this website - including text, images, branding, and logos - is the property of I LOVE YOUR HAIR or its licensors and may not be copied, reproduced, or used without permission.
Liability
To the fullest extent permitted by law, I LOVE YOUR HAIR is not liable for any indirect, incidental, or consequential loss arising from the use of this website or the purchase or use of any products.
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.
Changes to these terms
We may update these Terms & Conditions from time to time. The most current version will always be available on our website.
Contact us
If you have any questions about our privacy Policy, Terms and Conditions or how your information is handled, please contact us at:
I Love Your Hair
Website: iloveyourhair.co.nz
Instagram: iloveyourhair.nz
Email: contact@salem.co.nz
Phone: 049745637
Please be aware that our admin team are only in salon part time, and while our stylists would love to help you with product selection, they cannot help with order enquiries, and we may need to call you back at another time.